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Lexmark MS421

Lexmark MS421

Print Quality Defect ? Images Printed on Cotton Media Appear to be Smeared and Toner Rubs/Flakes Off

Affected products

Click

Properties

in the title section above.

Issue description

When printing a document using any type of cotton media, it causes a Fuse Grade issue where the toner rubs/flakes off and results in a smeared image.

(A) Smeared Printout on Cotton Media

It has been observed that the issue is also persistent when using any brand of cotton media. Some of these brands are listed below:

  • Nennah Bond
  • Strathmore Writing (25% cotton)
  • Capitol Bond 25% cotton 20% recycled

Troubleshooting

Follow these steps in succession, or jump directly to a topic if you have already eliminated any of these possible causes:

StepAction
1

Check the Paper Type for the media loaded in the printer's paper tray.

To do this from the control panel:

  • From the home screen, navigate to: Settings > Paper > Tray Configuration > Paper Size / Type.
  • Select which Source you would like the settings to be applied to (e.g., Tray 1)
  • Adjust the paper type setting to Rough/Cotton.
  • Press the OK button.
  • Perform a test print.

To do this from the Embedded Web Server (EWS):

  • Open a web browser and enter http://printer's_IP_address

    ¹

    into the address field.
  • Click Settings > Paper > Tray configuration > Type.
  • Select which Source you would like the setting to be applied to (e.g., Tray 1)
  • Change the type to Rough/Cotton, and click Save.
  • Perform a test print.

2

Check the Paper Weight for the type ofmedia selected.

To do this from the control panel:

  • From the home screen, navigate to: Settings > Paper > Media Configuration > Media Types.
  • Select which type of paper you would like to apply the changes.
  • After selecting the type of paper, change the weight to (e.g., Plain - Medium or Heavy, Cardstock - Medium, Heavy)
  • Press the OK button.
  • Perform a test print.


NOTE:
Adjusting the paper weight to anything higher could possibly cause a paper curl issue. Make sure to observe which setting will be suitable for the print out.

To do this from the Embedded Web Server (EWS):

  • Open a web browser and enter http://printer's_IP_address

    ¹

    into the address field.
  • Click Settings > Paper > Media Configuration.
  • Change the paper weight for the type selected in Step 2 above, and click Save.
  • Perform a test print.

3

Confirm media meets approved paper specifications. This is found in Paper and specialty media guide of the User Guide.


¹
printer's_IP_address is the TCP/IP address of the printer. This value can be seen on the printer's home screen or on a printed network settings page. If using a proxy server, then temporarily disable it to load the Web page correctly.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Affected printer model/'s

  • Printer serial number (Should you need help locating these, xref_HO3865_xref)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8575

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