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Lexmark MS421

Lexmark MS421

Paper Curl Issue when Printing from the Multipurpose Feeder Tray

Affected products

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Properties

in the title section above.

Issue description

When you print a document from the multipurpose feeder (MPF) tray, the paper is curled or has dog ears on the top right corner. The printout is also affected and appears to be skewed.

This issue usually occurs when the MPF tray is almost empty.

Recommendations

PreventionDescription

Replace the paper stack.

This will prevent the paper sheets from curling; curling causes the sheet to divert from its intended path and also creates the skewed image.

Flip the media stack over in the tray source.

This procedure aims to move the exposed surfaces of the media stack to the bottom of the tray, thereby reversing the curl direction. This is only temporary resolution and is the least effective countermeasure.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Affected printer model/'s

  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8490

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