Properties in the title section above.
When printing duplex jobs with lightweight (60gsm) A4 media, duplex paper jams are encountered and a dog ear or corner fold is observed on the printout.
Other issues that are also noticed when using this type of media:
- A 230.x3 error code is registered (where x is the source tray ranging from 0 (MPF), 1 (Tray 1), 2 (Tray 2) ...).
- Open the Door B to clear the jam appears in the control panel.
- Paper damage is observed at the top left side of the sheet when facing the printer.
- After clearing the paper jam, the printer is able to recover and continue printing.
Replace the lightweightpaper stack with normal weight media
| This will prevent the paper from jamming when performing a duplex.|
If lightweightmedia is really needed, replace "Clairefontaine Clairmail" and use a different brand
| In the event that lightweight media is really needed for printing, replace the ClairefontaineClairmail type of media with a different lightweight media.|
Use a different paper size when printing
This issue is only encountered when using A4 sized lightweight media. To prevent this issue, use media which has a different size such as LTR and LGL.
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:
Affected printer model/'s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8572