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Lexmark MS421

Lexmark MS421

Lexmark M/B2x4x: Last Sheet Mis-feeds from Tray 1 When Printing Labels

Affected Products:

Single-Function: B2442, B2546, B2650

Multifunction: MB2442, MB2546, MB2650

Issue Description:

When printing labels from tray 1 it is possible that the last sheet in the tray will not feed properly. If this happens the printer will declare an error.

The severity of the issue depends on the brand of label that is being used.

Solution:

  1. Since the mis-feed only occurs with the last sheet from tray 1, load more sheets into the tray and continue printing. If the issue persists, proceed to Step 2.

  2. Purchase an input option tray to feed the labels. Contact Technical Support for assistance.

  3. Feed the labels from the multipurpose feeder.

  4. If the issue persists, use a different type of label. Lexmark’s label guidelines can be found here.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: SO9016

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