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Lexmark MS421

Lexmark MS421

Unable to Print when Using IPDS on 2016 Lexmark Devices

Affected Products:

Single-Function: All Color and Mono Laser SFP Devices.

Multifunction:

All Color and Mono Laser MFP Devices.

Issue Description:

When IPDS print jobs are sent to the printer, the following issues occur:

  • The print jobs are flushed out - The printer goes to a Busy state then back to the Ready state without printing the IPDS print job.

  • The printer goes into a loop - The instance is similar to the first issue, however, instead of going back to the Ready state, it loops back and tries to print the IPDS job again.

Solution:

To resolve this issue, a certain setting under the Function access control (FAC) must be enabled. To do this follow the steps provided below:

  1. Access the printer's embedded web server (EWS).

  1. Navigate to:

Security > Login > Methods > Manage Permissions > Function Access

  1. Make sure to enable ''Color Print" for color printers or "B/W Print" for monochrome printers.


Note:
These settings must be enabled to provide the device access to print all the jobs it receives.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: SO8587

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