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Lexmark MS421

Lexmark MS421

Shingled Feed Jams on Non-Lift Plate Trays

Affected products

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Properties

in the title section above.

Item description

Double and shingled paper feeds with non-lift plate trays.

What else is known:

  • LED is flashing
  • EWS status is showing 'Not Ready"
  • Potential 200.05F paper jam, front door A message; the rate for this type of jam is 1/37,000 on average.

Recommendations

  1. Remove the stack of paper from the tray, fan the paper, reload it into the tray, and retest.

  2. See xref_SO7166_xref for other potential remedies.

  3. Utilize the MPF.

Explanation

These trays utilize a single-stage paper separation system, which comprises a pick system that uses a simple plastic dam. The lack of a secondary separation mechanism makes this feed system slightly more prone to this issue.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8553

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