Properties in the title section above.
When a user scans/copies multiple documents that are dusty using the automatic document feeder (ADF), an intermittent 282.13 or 280.15 scanner jam is registered on the printer.
The cause of the intermittent error message is due to the accumulation of dust on the Deskew sensor of the ADF. When the sensor is blocked by paper dust and other types of residue, it triggers a false scanner jam error.
|Deskew Sensor Covered with Dust |
To resolve this issue, the only repair necessary is to clean the sensor and the paper-path with a clean, lint-free cloth. Make sure to perform power-on-reset (POR) and check if the error message still appears.
|Deskew Sensor Cleared of Dust |
IMPORTANT! A user should periodically clean the paper path and sensors of the ADF to prevent these types of jams and allow good reliable operation
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:
- Affected printer model/s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8635