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Lexmark MS622

Lexmark MS622

Intermittent 282.13 and 280.15 Scanner Jam Messages Appear when Scanning or Copying Using the ADF

Affected products



in the title section above.

Issue description

When a user scans/copies multiple documents that are dusty using the automatic document feeder (ADF), an intermittent 282.13 or 280.15 scanner jam is registered on the printer.


The cause of the intermittent error message is due to the accumulation of dust on the Deskew sensor of the ADF. When the sensor is blocked by paper dust and other types of residue, it triggers a false scanner jam error.

Deskew Sensor Covered with Dust


To resolve this issue, the only repair necessary is to clean the sensor and the paper-path with a clean, lint-free cloth. Make sure to perform power-on-reset (POR) and check if the error message still appears.

Deskew Sensor Cleared of Dust

IMPORTANT! A user should periodically clean the paper path and sensors of the ADF to prevent these types of jams and allow good reliable operation

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
When calling for support, you will need the following:

  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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