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Lexmark MS421

Lexmark MS421

Lexmark MS/MXx2x | Close Front Door Message Appears on Printer Display

Affected Products:

Single-Function: B2338, B2442, B2546, B2650, MS321, MS421, MS52, MS621, MS622, M1242, M1246, M3250

Multifunction: MB2338, MB2442, MB2546, MB2650, MX321, MX421, MX521, MX522, MX622, XM1242, XM1246, XM3250

Issue Description:

After powering the printer On or while trying to send a print job, a "Close front door" message appears on the printer display.

This happens even when the printer front door is closed.

Solution:

  1. Open the printer front door and then close it back properly.

  2. Power off the printer for a few minutes and power it back on.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: SO8876

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