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Lexmark M1246

Lexmark M1246

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Fax forward and forms and favorites escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.

Gather the additional requirements specific to fax forward and forms and favorites issues.

Requirement and relevanceHow to obtain

Version of Windows Operating system used for Network Share

 

The information is used for simulation and analysis.

Enduser provided

  • Windows Server 2000
  • Windows 2000 Professional
  • Windows Server 2003
  • Windows XP Professional
  • Windows Vista
  • Windows Server 2008
  • Windows 7

You must verify whether IP address or Hostname is used.

 

The information is used for simulation and analysis.

Enduser provided

  • IP address
  • Hostname

You must verify whether the server is in Domain or Workgroup.

 

The information is used for simulation and analysis.

Enduser provided

You must verify whether "Network Domain" is correctly entered in the application configuration webpage.

 

The information is used for simulation and analysis.

  1. Open the printer's EWS via a web browser (e.g., Mozilla Firefox, Google Chrome).

  2. Enter the printer's IP address (e.g.,http://192.168.1.2).

  3. Select Settings, click on Embedded Solutions or Device Solutions > Solutions (eSF)or Apps > Apps Management.

  4. Select Forms and Favorites, select Configure, select the Bookmark, and click on Edit. Verify whether "Network Domain" is set correctly.

Is the server IP pingable and can the share be opened from another machine?

 

The information is used for simulation and analysis.

Enduser provided

If the network share is a Windows 7 machine, verify whether the following are turned ON:

  • Network discovery
  • File and printer sharing
  • Public folder sharing
  • Password protected sharing

 

The information is used for simulation and analysis.

On the network share machine, navigate to Control Panel > Network and Internet > Network and Sharing Center, and then click Change advanced sharing settings.

  1. Turn on Network discovery.

  2. Turn on file and printer sharing.

  3. Turn on sharing so anyone with network access can read and write files in the Public folders.

  4. Turn on password-protected sharing.

You must verify whether the network share machine's Windows Firewall is turned ON or OFF.

Note:  If turned ON, check whether exceptions are set properly.

 

The information is used for simulation and analysis.

On the network share machine, navigate to Control Panel > System and Security > Windows Firewall > click on Turn Windows Firewall on or off.

Verify whether the followings are turned ON or OFF?

  1. Home or work network local settings.

  2. Public network local settings.

You must verify whether the network share and the printer have the same WINS and DNS server configured.

 

The information is used for simulation and analysis.

To locate WINS and DNS servers of the network share on the computer,

  1. On the server machine, go to Start > Run.

  2. Type cmd and enter.

  3. Type ipconfig/all and enter. Then take a screenshot.

To find WINS and DNS servers of the network share on the printer,

  1. Open the printer's EWS via a web browser (e.g., Mozilla Firefox, Google Chrome).

  2. Enter the printer's IP address (e.g.,http://192.168.1.2).

  3. Select Settings, select Network/Ports, click on TCP/IP, and then take a screenshot.

Folder Permission Settings

 

This contains the information about User Privileges; e.g., Read Only, Write, etc.

  1. Right-click the Destination Folder and click Properties.

  2. Go to Sharing tab, find Permission, and then take a screenshot.

Security Permission Settings

 

This contains the information about Users’ Security Privileges; e.g., Read Only, Write, etc.

  1. Right-click the Destination Folder and click Properties.

  2. Go to Security tab, find Permission, and then take a screenshot.

LEGACY ID: FA993
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