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Lexmark MS621

Lexmark MS621

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Lexmark printer home additional escalation requirements

Additional requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the Scan applications primary escalation requirements.

Requirement and relevanceHow to obtain

Lexmark Printer Home (LPH) version

Info is used for simulation and analysis.

Go to <Drive where software is installed>\Program Files\Lexmark\Dashboard, right-click on LX__Dashboard, and then select Properties > Details tab.

Printer Connectivity

Info is used for simulation and analysis.

Specify whether USB or Network connection is used.

Screenshots for specific error messages (if any)

Info is used for simulation and analysis.

Utilize the Print Screen feature.

Additional logs which includes:

  • LPH Log
  • LCS Component Log
  • Scan DRS Log

Info is used for simulation and analysis.

Contact Lexmark Technical Support for assistance.

LEGACY ID: FA1008
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