Print quality pages
The information is used for analysis. | End‑user provided |
Original page or image being copied Note: Include scanned samples of print failure.
The information is used for analysis. | End‑user provided |
Menu Settings page
This document contains all the printer settings and running firmware code. | See HO3647 |
Supplies information
Cart part numbers, date codes, and cart chip color are all important for diagnosis and analysis. | End‑user provided |
Paper media specifications Note: Specify the paper brand, type, weight, size, and grain.
The information is used for simulation and analysis. | End‑user provided |
Copy samples from ADF or flatbed
The information is used for analysis. | End‑user provided |
If possible, previous service actions performed and install dates
The parts replaced and service notes. | End‑user or support agent provided |