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Lexmark B2650

Lexmark B2650

Image Capture Application (ICA) additional escalation requirements

Additional requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the Scan applications primary escalation requirements.

Requirements and relevanceHow to obtain

System Profiler

This displays the OS X version, processor, memory information, a Software Update button, and a More Info button.

  1. Click on the apple icon located in the upper-left corner of the Apple menu bar.

  2. Click on About This Mac.

  3. Click on More Info, and then save.

Logs Gzip

This file contains all the printer's settings and information.

Please refer to xref_logs-gzip-compressed-file-support-and-collection-explained-topic_xref for more information.

Driver version used

Info is used for simulation and analysis.

End‑user provided

Printer Connectivity

Info is used for simulation and analysis.

Specify whether USB or Network connection is used.

Scan logs

Info is used for simulation and analysis.

  1. Navigate to Macintosh HD/Library/Printers/Lexmark/scan/.

  2. Zip the folder.

Lexmark ICA Driver logs

Info is used for simulation and analysis.

Contact Lexmark Technical Support for assistance.

LEGACY ID: FA1008

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