Skip to Content Information Center
Lexmark MS321

Lexmark MS321

LPM Premise additional escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the Lexmark Document Distributor‑based apps primary escalation requirements.

Additional requirements

Requirement and relevanceHow to obtain

LPM Configuration screenshots

This shows how LPM is configured in terms of connecting to the ActiveDirectory (LDAP), Authentications, credentials, etc.

  1. Go to http://<loadbalancerIP:9780/lmc to open the LMC.

  2. Log in using valid credentials.

    • Default Username: admin
    • Password: admin
  3. Click on the Solutions tab, on the upper-left pane select PrintReleasev2, and then on the lower-left pane select Configuration.

  4. Take screenshots of the configuration. Make sure to capture all settings.

Collect all files under ProgramData\Lexmark\PrintManagement

Needed for diagnosis.

Navigate to ProgramData\ Lexmark \ PrintManagement folder.

Tip: If empty, then state empty for this piece of information.

Properties file

This contains LPM environment configuration information.

Collect from the App Server.

  1. Navigate to C:\Program\Files\Lexmark\Solutions\apps\printrelease\WEB-INF\classes. Note that C:\ can be a different drive letter depending on where the installation files are saved.

  2. Obtain all files with a .properties extension.


Was this article helpful?