Unable to print when using IPDS

Issue description

When IPDS print jobs are sent to the printer, the following issues occur:

• The print jobs are flushed out - The printer goes to a Busy state then back to the Ready state without printing the IPDS print job.
• The printer goes into a loop - The instance is similar to the first issue, however, instead of going back to the Ready state, it loops back and tries to print the IPDS job again.

Solution

To resolve this issue, a certain setting under the Function access control (FAC) must be enabled. To do this follow the steps provided below:

1. Access the printer's embedded web server (EWS).



2. Navigate to: Security > Login > Methods > Manage Permissions > Function Access



3. Make sure to enable ''Color Print" for color printers or "B/W Print" for monochrome printers.

   Note:  These settings must be enabled to provide the device access to print all the jobs it receives.

If the issue persists, search for more information related to this issue or contact support for further assistance.