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Lexmark CX924

Lexmark Cloud Connector: Incorrect Location of Scanned Document when Scanning from Scan Shortcut Folder

Affected Products:


CX421, CX431, CX522, CX622, CX727, CX725, CX820, CX825, CX827, CX920, CX921, CX922, CX923, CX924, CX927, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i, MX321, MX421, MX521, MX522, MX622, MX721, MX722, MX725, MX822, MX826

Issue Description:

When using a Scan shortcut that points to a subfolder, and the physical Scan button is pressed, the scan output file appears in the incorrect folder (usually the root folder), instead of the folder pointed to by the Scan shortcut.


This is a known issue which will be addressed in a future release. The following workarounds may be done:

  1. Use the on-screen Scan button instead of the physical button.

  2. Do not use the shortcut. Instead, navigate to the desired folder and scan from there.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number


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