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Lexmark CX924

Lexmark Cloud Connector: Unable to Scan to Connect or Scan to Microsoft One Drive when Using Cloud Connector Apps.

Affected Products:

Multifunction: CX421, CX331, CX431, CX522, CX622, CX727, CX725, CX820, CX825, CX827, CX920, CX921, CX922, CX923, CX924, CX927, MX321, MX421, MX521, MX522, MX622, MX721, MX722, MX725, MX822, MX826, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i

Issue Description:

  • The end user is unable to connect or scan to Microsoft One Drive using cloud connector application.

  • Unable to complete the registration process, printer generate an error “device certificate is invalid, please check date and time”.

  • This issue happens after entering the QR code generated by the device into


Printers that use the eSF cloud connector will prompt the next user to update at the control panel of the printer. That user presses a button on the control panel to accept the update. No admin action is required.

If issue device certificate issue still exists, please follow the following steps below.

  • For native cloud connector:

    1. Go to the printer's EWS (embedded web server) page


      ip address>/


    2. Select Settings > Device > Restore Factory Defaults > check the box for restore printer settings and click Start.

    3. Delete the Microsoft One Drive profile.

    4. Restart the printer.

  • For esf cloud connector:

    1. Please refer to the Still Need Help? section for contacting Lexmark TSC to get a copy of the esf cloud connector app version: v1.4.8 that contains the updated cert from


Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number


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