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Lexmark CX921

Lexmark CX921

Lexmark Solution Composer (SoCo): Resolution for Searchable Documents Changes to 300 DPI

Affected Products:

Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827, C6160, CS921, CS923, CS927 and C9235

Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160, XC8163, CX920, CX921, CX922, CX923, CX924, CX927, XC9225, XC9235, XC9245, XC9255 and XC9265

Software / Solution: Solutions Composer v2.9.113

Issue Description:

When a user runs the Lexmark Solution Composer (SoCo) multi-send workflow using the following file formats; DOCX, RTF or TXT, the resolution is changed to 300 dpi.


The printer is functioning as designed (FAD) and 300 dpi is the optimal setting for searchable documents.


Unlike optical character recognition (OCR) file formats, searchable documents (DOCX, RTF, TXT and Searchable PDF or Compressed PDF) are automatically optimized to 300 dpi even if the graphical user interface (GUI) setting is set to 150 dpi.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number


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