This article summarizes the steps for viewing or capturing device settings or menu settings.
Why are these settings important?
Understanding these settings will help you understand printer behavior and potentially aid in the troubleshooting of your own printer issues.
For example, a prompt to Load Tray 1 Plain, Letter may signal an issue with the tray's physical setup. By printing this page, you can quickly see the printer's Paper Type and Paper Size, and based on this information, you can either isolate a problem with the tray'spaper guides (sliders), or an application setting that is overriding both printer driver and printer settings.
Methods for the obtaining these pages differ by generation and available controls on the printer.
Here are some examples, but if you are having difficulties finding this menu location, please check your printer's User Guide for more information.
Most laser printers with 1-4 line LCDs, and arrow left and arrow right directional buttons directional buttons
Most laser printers with 1-4 line LCDs, and arrow down and arrow up directional buttons
Most other touchscreen-based printers and MFPs
In addition to printing the printer's settings, or viewing printer settings from Markvision Enterprise, you can also view settings from the printer's web page.
Note: Certain printer models will list Device Settings in place of Menus Settings Page.
Access the printer's web page (EWS). To do this:
Obtain the printer's IP address. (Print the Network Settings or Print Server Setup Page, or locate this value under TCP/IP via the Network > Std. Network Setup menus on the printer.)
Open your Internet browser application; for example, Internet Explorer, Mozilla Firefox, Apple Safari, or Google Chrome.
Enter your printer's IP address into the browser's address field. For example, enter http://Printer_IP_ADDRESS, where Printer_IP_ADDRESS is the IP address of the printer.
Click on Reports located in the left-hand pane.
Select Device Settings or Menus Settings Page* to view your default or user-defined printer configuration settings.
* Printer models introduced after 2013.
Certain diagnosis scenarios may require an escalation and a closer evaluation of the Menus Settings page. These pages may be requested by your help desk or a member of Lexmark's Technical Support team.
'Menus settings' capture methods
Print the pages and perform a Scan-to-PC using a local* TWAIN-compliant application or Lexmark-provided scan application.
* Requires ship-with local TWAIN driver.
(.PDF, .TIFF, .JPG files are acceptable.)
Mail or fax the Menu Settings pages to Lexmark Technical Support with all other requested information.
Recommended: Find a network connected MFP and convert any printed pages into electronic format.
Note: The log.tar.gz file is not accessible through the printer's standard menus or EWS.
EWS 'Device Settings' (Pre-2014 printers and MFPs)
To do this:
Open the printer's EWS, i.e, http://192.168.0.1, and navigate to Reports > Device Settings.
From the browser's File menu, select Save or Save Page As.
Enter a file name that easily distinguishes the menu settings page, e.g., devicesettings.html, and then click Save.
LEGACY ID: FA877
Keep a copy of this page to check the current printer settings and locate items in the printer menu system.
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