Single-Function: C2326, CS32x, CS331, CS42x, CS43x, CS52x, CS62x, CS72x, CS82x, CS92x
Multifunction: C3224, C3326, CX32x, CX331, CX42x, CX43x, CX52x, CX62x,CX72x, CX82x, CX86x, CX92x, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i, XC2326
Single-Function: M1342, MS22x, MS32x, MS33x, MS42x, MS43x, MS521, MS52x, MS62x, MS72x, MS82x
Multifunction: MX22x, MX32x, MX33x, MX42x, MX43x, MX52x, MX622, MX62x, MX72x, MX82x, MB3442, MB3442i, XM1342
For customers who posted reviews on Amazon that Lexmark Technical Support (1-800-539-6275) was not able to resolve their printer issues, please follow the steps below.
Go to Lexmark.com.
On the upper right coner, select 'Customer Support' and then 'Device Support'.
Enter your printer model in the search bar and select 'Go'
On the printer's support page, scroll down and look for "Get in touch with Lexmark" on the left corner, and select 'email' the Lexmark team.
Type in all the required information. Under "Description Field", please start by typing in keyword 'Amazon Review Escalation' and adding the following information.
Reference ticket number/SR 1-xxxxxxxxxxxxx (if available):
Re-enter printer 13-digit
Serial Number (if available):
Brief description of the unresolved issue:
You will get a notification with a new SR # and a Lexmark representative will get in contact with you.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
Toner/imaging unit/waste toner bottle part number and serial number
LEGACY ID: SO8964