Unable to acquire printer logs if Embedded Web Server (EWS) access is disabled

Issue description

Starting with firmware version 7.2, a new Embedded Web Server (EWS) Access Function Access Control (FAC), was added under Device Management.

If the EWS Access FAC is disabled, requesting for printer log files fail. The default setting of the EWS Access FAC is enabled, as shown here.

Solution

After enrolling the printer or whenever updating a credentials task is performed, the following steps should be taken:

1. Access the printer's EWS by opening a web browser, and then typing the printer IP address.



2. Go to the Settings > Security menu and perform any one of the following recommended actions:

   • Go to Local Accounts > Manage Groups/Permissions > Admin group, expand Device Management and check the Embedded Web Server Access check box.
   • Go to Public > Manage Permission, expand Device Management and check the Embedded Web Server Access check box.
   • Go to Local Accounts > Manage Groups/Permissions > All Users group, expand Device Management and check the Embedded Web Server Access check box.

If the issue persists, search for more information related to this issue or contact support for further assistance.