Common Issues Related to Setup and Installation

Issue description

These are all Out-of-Box (OOB) issue since they are induced during the installation of the Lexmark device.

It has been observed that there are reports of error messages and print quality defects after the setup and installation of these devices.

Specifically, induced by the incorrect installation of the device, most commonly due to the non-removal of packaging material.

Listed below is a list of the most common issues that were encountered after the installation:

Issues	Cause
824.00 Scanner motor error Loud noise from scanner area	Scanner Packaging Screws were left on the device.
383.63 Finisher Error Loud noise from Finisher option	Packaging Screw on Stapler Option not removed.
Print Quality Issue 202.93 Paper jam error	Packaging Shipping Clips not removed from Transfer Roller.
Print Quality Issue (Missing Plane)	Packaging Material not removed from Black (K) Photoconductor.

Sample print quality defects

Here are samples of potential print quality issues (PQI) when the packaging material is not removed completely from the Black (K) photoconductor.

Solution

The following issues can easily be resolved by checking the Lexmark device for any packaging material that was missed.

Should an end user call in for assistance, please make sure to check the following procedures and walk them through the steps of checking the areas where they might have missed a packaging material

Article	Procedure
Lexmark C9235, CS/X92x, XC92xx: 383.63 Finisher Error and Loud Noise from Finisher Option	Make sure to remove the Packaging screw on the stapler option and follow the proper procedure when installing the stapler finisher. You can find the guides in installing the Staple Finisher here, Hole Punch Booklet Finisher here, and the Staple Hole Punch Finisher here.
Lexmark CX92x, XC92xx, MX91xx, XM91xx: Printer Displays 824.00 Scanner Error upon Boot-Up	Check the Scanner Packaging Screws and make sure that they are removed.
Lexmark C9235, CS/X92x, and XC92xx: Print Quality Issue - Missing Plane Caused by Packaging Material	Remove the Packaging Materials from the Black (K) Photoconductor.
Lexmark C9235, CS/X92x, XC92xx: Packaging Material that Is Not Removed Causes 202.93 Paper Jam and Print Quality Issue	Make sure to remove the Packaging materials located in the Second Transfer Roller. Note: There are two packaging shipping clips that are found in the Second Transfer Roller.