Affected products
Click
Properties
in the title section above to see a full list of MFPs that this article applies to.What you will see
When using the Scan to E-mail function the output has a line (could be of any color) across the page. See the following sample of scanned output.
Although the line appears in the Scan to E-mail output, there are no print quality issues shown when printing, sending fax, and performing copies. In addition, the line appears only when performing Scan to E-mail with the “Colored” or “Color” setting turned ON.
Suggested remedy
Using the printer’s Control Panel, navigate through Menu > Settings > Email Settings and do the following in order:
| Step | Action |
| 1 | In the E-mail Settings, uncheck the option 'Scan edge to edge'. Perform another Scan to E-mail task and see whether the line disappears. Proceed with the next step if the line remains. |
| 2 | Adjust Background Removal setting.
Notes:
- A positive (+) adjustment removes more background while a negative (-) adjustment removes less background.
- The more background removed, the more the copy of the original document becomes lighter. Start with +1 and add up as needed until the line(s) disappears while maintaining an acceptable scan quality.
|
| 3 | Use a different output format (i.e., PDF, JPEG, TIFF, XPS). - Should you need to use PDF format, try switching to a different PDF version of the output.
- If issue is only observed when output is JPEG, change JPEG Quality.
|
| 4 | Switch to a different Content Type (i.e., Text, Text/Photo, Photo & Graphics). |
| 5 | If your MFP allows it, switch to a different Content Source (i.e., Color Laser, Inkjet, Photo/Film, Magazine, Newspaper, Press, Other). Retest and if issue persists, then go to step 6. |
| 6 | If the current Resolution setting is 300 dpi, lower it down to 200, 150, or 75 until the line disappears while maintaining an acceptable scan quality. |
You can also perform the preceding suggestions through the printer’s Embedded Web Server (EWS). To do this:
| Step | Action |
| 1 | Launch your Internet browser. |
| 2 | Type the printer’s IP address in the address field. |
| 3 | Click Settings on the left-hand pane. |
| 4 | Click Email/FTP Settings. |
| 5 | Click Email Settings and do the necessary adjustments.
Notes: Should issue persist even after performing these steps, please contact Lexmark Technical Support for additional troubleshooting suggestions.
|
Still need help?
If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark!
for contact information.
NOTE: When calling for support, you will need the following:- Printer model
- Printer serial number
- Name of solution or app
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO7654