Incorrect Message Prompts when Sending Email with An Empty Email Address in A PaperCut Setup

Affected products

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Properties

What you will see

In a PaperCut setup, an incorrect prompt, "Invalid Email Addresses", is displayed when sending an e-mail with an empty e-mail address. This happens when the user logged in does not have a specified e-mail address in the PaperCut Web App associated in the account.

NOTE: This issue occurs in a sending-an-email via Scan to E-mail workflow. If sending an email directly without checking the email address field, an "Invalid Email Addresses" prompts instead of "One or more e-mail addresses is required to send an e-mail."

Incorrect prompt	Expected prompt

Solution

Users must specify their e-mail address under Account Details in PaperCut Web Application or provide a valid e-mail address when sending job via Scan to E-mail.

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• Name and version of the solution
• Affected printer model/s
• Printer serial number

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LEGACY ID: SO8723