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Lexmark CX923

Incorrect Message Prompts when Sending Email with An Empty Email Address in A PaperCut Setup

ENUS6937

Affected products

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Properties

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What you will see

In a PaperCut setup, an incorrect prompt, "Invalid Email Addresses", is displayed when sending an e-mail with an empty e-mail address. This happens when the user logged in does not have a specified e-mail address in the PaperCut Web App associated in the account.


NOTE:
This issue occurs in a sending-an-email via Scan to E-mail workflow. If sending an email directly without checking the email address field, an "Invalid Email Addresses" prompts instead of "One or more e-mail addresses is required to send an e-mail."

Incorrect promptExpected prompt

Solution

Users must specify their e-mail address under Account Details in PaperCut Web Application or provide a valid e-mail address when sending job via Scan to E-mail.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Name and version of the solution
  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO8723

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