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Lexmark CX920

Lexmark CX920

A Clicking or Gear Skipping Noise Preceding a 202.93 Paper Jam



A clicking or skipping gear noise emanates from the back-side of the printer around IBT belt height, and proceeds with a 202.93 jam message. This error is defined as a jam at the fuser entry, or the fuser exit sensor never turns on.


Service actions

Step 1:Determine if the waste toner bottle is clogged

The Waste Toner Bottle (WTB) has a capacity of 50,000 pages. Should the WTB become clogged or backed up, that can lead to a numerous errors, including a 202.93 printer jam.

Step 2: If necessary, replace the transfer belt (Intermediate Belt Transfer (IBT))



Open door A, remove the screwdriver and power the printer Off.


Open door C and make sure that the door does not hit any cables attached to the printer.

If a 3000-sheet tray is installed, slide the tray to the right, then open the door.


Remove the door stopper using the screwdriver from Step 1.


Loosen the screws that are securing the transfer belt.


Remove the paper guide.


Lift the Transfer belt up, then carefully pull it out.


Unpack the new Transfer belt and install it in the printer until it clicks into place.


Insert the paper guide, secure the Transfer belt, and then reinstall the stopper.

No Image

Power On the printer, print a test page and check whether the issue persists.

No Image

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IMPORTANT! The part number listed is correct as of October 2017. Please check the updated part number at the Lexmark home page (supplies) before ordering.

Printer ModelPart NumberDescriptionRemoval Procedure
Lexmark CX92x and Lexmark CS92x series 54G0W00 Waste Toner Bottle Please check the User Guide for the supply removal procedure.

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Service parts

IMPORTANT! The part numbers listed are correct as of October 2017. Please check the updated part numbers at the Lexmark part store (FRU) before ordering.

Printer ModelPart NumberDescriptionRemoval Procedure
Lexmark CS923,CX922, CX923, CX924, XC9245, XC9255, and XC9265 41X2090300K transfer belt maintenance kit Please check the Service Manual for the FRU removal procedure.
Lexmark CS921, C9235CX920, CX921, XC9225 and XC9235 41X1593300K transfer belt maintenance kit

Make sure to perform a Reset Maintenance Kit after replacing part.

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Contacting Lexmark

If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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