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Lexmark CX920

Lexmark CX920

Lexmark CS92x, CX92x and XC9225 ? 297.93 and/or 200.98 Paper Jam Errors

Overview

The paper jams under the printer's first vertical transfer roller (as shown in the image below) and the printer posts a 297.93 and/or 200.98 paper jam error.

Possible cause

A continuous use of dusty paper with over a million page count on the feed roller and no periodic cleaning applied cause the issue.

Solution

StepAction
1

A periodic cleaning may be necessary to keep sensors clean and rollers free of dust that could impede performance.

2 Change the paper being used with a fresh ream of paper.
3

Should issue persist, please contact Lexmark Technical Support for further assistance.

Contacting Lexmark

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8450

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