Lexmark CX921
Overview
The paper jams under the printer's first vertical transfer roller (as shown in the image below) and the printer posts a 297.93 and/or 200.98 paper jam error.
Possible cause
A continuous use of dusty paper with over a million page count on the feed roller and no periodic cleaning applied cause the issue.
Solution
Step
Action
1
A periodic cleaning may be necessary to keep sensors clean and rollers free of dust that could impede performance.
2
Change the paper being used with a fresh ream of paper.
3
Should issue persist, please contact Lexmark Technical Support for further assistance.
LEGACY ID:SO8450
Lexmark CS92X, MS911, CX92x, MX91x, XC92x5, and XM91x5: 202.95 Paper Jam as a Result to Grain Direction and Paper Curl
Lexmark CS92x, CX92x and XC9225 ? 242.93 Paper Jam Error Appears when Feeding from a High Capacity Input Tray (3000-Sheet Tray)