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Lexmark CX920

Lexmark CX920

Lexmark CS92x & CX92x ? Toner Leak at Edge of the Tray

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Issue description

Toner spill is usually seen at the edge of the tray, as shown in the image below.


Recommended solution

Perform the step below to fix the issue:

StepActionYesNo
1

The cause of this issue is caused by a missing or defective foam (A). The toner spill usually comes from the waste toner bottle every time it is removed.

The foam serves as a filter to prevent the toner from falling into the tray.

Check the condition of the foam located behind the waste toner bottle (WTB) and make sure it is intact.


Note:
Make sure to vacuum the front of the tray to remove the toner spill.

Is the foam intact and did this resolve the issue?

Issue resolvedSee Contacting Lexmark.

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Contacting Lexmark

If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate

Get In Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8403

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