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Lexmark CX921

Lexmark CX921

Fleet Agent is unable to discover printers using an SNMP v3 profile that specifies a context name

Issue Description:

The Fleet Agent supports the use of a Context Name with SNMP v3 for compatibility with 3rd-party printers.

However, Lexmark printers with Firmware versions older than xxx.074.xxxxdoes not support a Context Name.

Solution:

To discover printers when using an SNMP v3 profile do either of the following:

  • Update the Lexmark printer’s firmware to xxx.074.xxxx or greater.

    • Refer to KB Article xref_HO550_xref for steps on how to download and update the printer firmware. Make sure to restart the printer after performing the update.

  • Remove the Context Name setting from the Fleet Agent’s SNMP profile.

    • Separate Fleet Agent SNMP profiles can be created with and without specifying a Context Name

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Software / Solution

  • Firmware Version

LEGACY ID: SO8957

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