If the embedded web server (EWS) is refreshed while a Printer Agent update of the Printer Configuration Agent is in progress, the printer can stop communicating with Cloud Fleet Management (CFM).
The printer will be shown as “Not Communicating” in the CFM portal.
To resolve this issue, the Lexmark device must be re-enrolled using the Cloud Fleet Management portal.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
Name and version of solutoin
LEGACY ID: SO8970