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Lexmark CX924

Lexmark CX924

The Printer Freezes and Registers a 'Busy, Please Wait' Message for the Lexmark CX92x

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Issue description

When a customer powers on the printer, It registers a "Busy, please wait" message during the boot up process.


Recommended solution

Perform this procedure to fix the issue:

StepActionYesNo
1

Power the printer Off using the Main Power Switch and wait for 10 seconds before powering the printer back On. Check the printer if the error message is cleared.

Did this resolve the issue?

Issue Resolved

Proceed to Step 2.
2

If the issue persists, perform another Power-On Reset (POR) and check if the issue persists.


Note:
Performing a POR can be done multiple times, should the issue persist.

Did this resolve the issue?

Issue ResolvedSee Contacting Lexmark.

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Contacting Lexmark

If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate

Get In Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

LEGACY ID: TE872

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