CAC users are unable to perform authentication

Issue description

The printer fails to authenticate when both the Smartcard NIPRNet license and the PIV Smartcard driver are installed.​

Determining whether the printer has a NIPRNet or SIPRNet license:

1. Open a web browser, and then type the printer IP address in the address field.

   Notes:

   • If necessary, log in as an administrator.
   • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
   • If you are using a proxy server, then temporarily disable it to load the web page correctly.


2. Select Settings > Configuration History.



3. Look for the Smartcard NIPRNet or Smartcard SIPRNET license.

Determining if the printer has a PIV driver:

1. Open a web browser, and then type the printer IP address in the address field.

   Notes:

   • If necessary, log in as an administrator.
   • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
   • If you are using a proxy server, then temporarily disable it to load the web page correctly.


2. Click Apps.



3. Look for the PIV Smartcard Driver.

Solution

Uninstall the PIV Smartcard driver.

1. Click the PIV Smartcard Driver icon, and then select Uninstall.



2. Restart the printer.

If the issue persists, search for more information related to this issue or contact support for further assistance.