Scan applications primary escalation requirements

Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

If a device is involved, gather these common requirements for all Scan applications-related issues.

Requirement and relevance	How to obtain
Menu Settings Page This document contains all the printer settings and running firmware code.	On the printer, press Menu > Reports > Menu Settings Page.
System information (MSINFO) This file contains comprehensive information on your computer's configuration.	For Windows Operating Systems only: Click the Start menu > Programs > Accessories > System Tools > System Information. Click File and Save.

Additional requirements

Capture the following additional requirements by clicking on the links to obtain the specific logs required.

• Lexmark scan center additional escalation requirements
• Lexmark printer home additional escalation requirements
• Scan to application additional escalation requirements
• Scan profile additional escalation requirements
• Image Capture Application (ICA) additional escalation requirements