Table of contents
Issue description
When printing from the 2500-sheet tray, the printer registers a 243.36 paper jam error code.
Recommended solution
It was discovered that the main cause of this issue is the incorrect loading of media in the 2500-sheet tray. To resolve this issue, follow the procedures below:
| Step | Action | Yes | No |
| 1 | Check the condition of the paper loaded in the 2500-sheet tray. Is the paper properly loaded in the tray? | Issue resolved | See Step 2. |
| 2 | Replace the paper in the tray with a fresh ream of media and make sure that it is the correct size and is properly loaded. Did this resolve the issue? | Issue resolved | See Contacting Lexmark. |
Go to Table of Contents
Contacting Lexmark
If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Printer model
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8402