Overview
The paper jams under the printer's first vertical transfer roller (as shown in the image below) and the printer posts a 297.93 and/or 200.98 paper jam error.
Possible cause
A continuous use of dusty paper with over a million page count on the feed roller and no periodic cleaning applied cause the issue.
Solution
| Step | Action |
| 1 | A periodic cleaning may be necessary to keep sensors clean and rollers free of dust that could impede performance. |
| 2 | Change the paper being used with a fresh ream of paper. |
| 3 | Should issue persist, please contact Lexmark Technical Support for further assistance. |
Contacting Lexmark
If you need additional assistance, please go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Printer model
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8450