Skip to Content Information Center
Lexmark CS921

Unable to acquire printer logs if Embedded Web Server (EWS) access is disabled

Issue Description:

Starting with firmware version 7.2, a new Embedded Web Server (EWS) Access

Function Access Control (FAC)

, was added under Device Management.

If the EWS Access FAC is disabled, requesting for printer log files will fail. The default setting of the EWS Access FAC is enabled.

Solution:

After enrolling the printer or whenever updating a credentials task is performed, the following steps should be taken:

  1. Access the printer's EWS by opening a web browser, and then typing the printer IP address.

  2. Go to the Settings > Security menu and perform one of the following actions:

    • *Recommended Solution*

      Go to Local Accounts > Manage Groups/Permissions > Admin group, expand Device Management and check the Embedded Web Server Access checkbox.

    • Go to Public > Manage Permission, expand Device Management and check the Embedded Web Server Access checkbox.

    • Go to Local Accounts > Manage Groups/Permissions > All Users group, expand Device Management and check the Embedded Web Server Access checkbox.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Software / Solution

  • Firmware Version

LEGACY ID: SO8968

이 문서가 유용했습니까?
Top