Affected Products:
Single-function: C9235, CS921, CS923, CS927
Multifunction: CX920, CX921, CX922, CX923, CX924, CX927, XC9225, XC9235, XC9245, XC9255, XC9265
Issue Description:
These are all Out-of-Box (OOB) issue since they are induced during the installation of the Lexmark device.
It has been observed that there are reports of error messages and print quality defects after the setup and installation of these devices.
Specifically, induced by the incorrect installation of the device, most commonly due to the non-removal of
packaging material.
Listed below is a list of the most common issues that were encountered after the installation:
Sample print quality defects
Here are samples of potential print quality issues (PQI) when the packaging material is not removed completely from the Black (K) photoconductor.
Solutions:
The following issues can easily be resolved by checking the Lexmark device for any packaging material that was missed.
Should an end user call in for assistance, please make sure to check the following procedures and walk them through the steps of checking the areas where they might have missed a packaging material
Lexmark C9235, CS/X92x, XC92xx: 383.63 Finisher Error and Loud Noise from Finisher Option
Make sure to remove the Packaging screw on the stapler option and follow the proper procedure when installing the stapler finisher.
You can find the guides in installing the Staple Finisher here, Hole Punch Booklet Finisher here, and the Staple Hole Punch Finisher here.
xref_SO8554_xref
Check the Scanner Packaging Screws and make sure that they are removed.
Lexmark C9235, CS/X92x, and XC92xx: Print Quality Issue - Missing Plane Caused by Packaging Material
Remove the Packaging Materials from the Black (K) Photoconductor.
Lexmark C9235, CS/X92x, XC92xx: Packaging Material that Is Not Removed Causes 202.93 Paper Jam and Print Quality Issue
Make sure to remove the Packaging materials located in the Second Transfer Roller.
NOTE:
There are two packaging shipping clips that are found in the Second Transfer Roller.
Additional Resources:
Please check the following resources for additional instructions when setting up the printer and removing the packaging materials.
How-To Videos
Setup Sheets
Still Need Help?
Have the following available before calling Lexmark Technical Support;
Affected printer model(s)
Printer serial number
LEGACY ID: TE889