Partial Loss of Color / Missing Halftones

Issue description

Print quality output is showing a loss or shifting of color on the printed output.

Solution

Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.

1. Perform Color Adjust by navigating to:

   • Settings > Print > Quality > Advanced Imaging > Color Adjust


2. Print the Print Quality Test Pages and check if the issue remains.



3. If the issue remains, turn off Color Saver by navigating to:

   • Settings > Print > Quality > Color Saver


4. Print another Print Quality Test Pages and check the quality of the print.

If the issue persists, search for more information related to this issue or contact support for further assistance.