Issue description
A print job is supposed to have dual staples in it, but only one is showing on the print output. The staples at the end of one of the booklet finisher staple cartridges may have gotten jammed or mangled, thus causing the issue.
Recommended solution
Perform these steps below to fix the issue:
| Step | Action |
| 1 | Make sure not to exceed the sheet capacity specified for the stapler (i.e., 50 sheets of paper bond up to 90 gsm, 30 sheets for 91-120 gsm, and 15 sheets of 121 -209 gsm media). |
| 2 | Check that the staple cartridges are not empty. |
| 3 | Make sure that the staples at the end of the cartridge are not jammed or mangled. Remove any staple jam from the end of the staple cartridge to resume the stapling job. |
Contacting Lexmark
If you need additional assistance, please go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Printer model
- Printer serial number (CS92x/CX92x)
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8392