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Issue description
You may encounter a paper jam issue when printing from the high capacity input tray (HCIT) that is caused by a missing 3000-sheet tray caster wheel located in the front-left part of the assembly.
Explanation
The uneven level or the incorrect height of the HCIT basically causes this issue. Anything which modifies the height/levelness of the HCIT can cause this type of paper jam. Other scenarios include the uneven installation of the brackets and damaged printer parts.
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Troubleshooting
The following steps can help prevent and resolve the paper jams issues caused by the HCIT or 3000-sheet tray.
- Locate the missing 3000-sheet tray caster wheel and attempt to re-install it to the HCIT.
- To clear paper jam from Door C, slide the 3000?sheet tray to the right (If installed), open the door and clear the paper jam.
- Make sure that both the printer and HCIT is on a flat, sturdy, and stable surface.
If the issue persists and the 3000-sheet tray caster wheel is missing / cannot be installed, please refer to the Contacting Lexmark section below.
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Contacting Lexmark
If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Printer model
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8399