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Lexmark CS927

Lexmark CS927

Lexmark CS92x & CX92x ? 243.36 Paper Jam Issue when Printing from the 2500 - Sheet Tray

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Issue description

When printing from the 2500-sheet tray, the printer registers a 243.36 paper jam error code.

Recommended solution

It was discovered that the main cause of this issue is the incorrect loading of media in the 2500-sheet tray. To resolve this issue, follow the procedures below:


Check the condition of the paper loaded in the 2500-sheet tray.

Is the paper properly loaded in the tray?

Issue resolvedSee Step 2.

Replace the paper in the tray with a fresh ream of media and make sure that it is the correct size and is properly loaded.

Did this resolve the issue?

Issue resolvedSee Contacting Lexmark.

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Contacting Lexmark

If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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