383.63 Finisher error and loud noise from Finisher option

Issue description

This is an Out of the Box (OOB) issue since it is induced during the installation of the Lexmark device.

Solution

This issue was induced by the incorrect installation of the device, most commonly due to the non-removal of packaging material, specifically the Packaging Screw on the Stapler Option.

1. Check the Lexmark device for any packaging material that was missed.



2. Make sure to remove the Packaging screw on the stapler option and follow the proper procedure when installing the stapler finisher.

   
   
   

Additional resources

Please check the following resources for additional instruction when setting up the printer and removing the packaging materials:

How-To Videos

• Setting up the printer for Color MFP Devices
• Setting up the printer for Mono MFP Devices

Setup Sheets

• Installing the Staple Finisher
• Installing the Staple Hole Punch Finisher
• Installing the Hole Punch Booklet Finisher

Service action

1. For remote fix opportunity, go through the steps in the Customer Section if the Customer has not already done so.



2. If the customer has confirmed that the Packaging Screw on the Staper Option has been removed, go through the steps in Common Issues Related to Setup and Installation to remove other packaging material from other parts of the Lexmark device.



3. Check this link for further troubleshooting.



4. Should the issue persist, please contact your next level of support for further diagnosis or possible escalation.