Hardware information This is the hardware where the product is running. | Please provide the following: - Manufacturer (e.g., Asus, Samsung, etc.)
- Model (e.g., Nexus 7, HTC One, etc.)
- OS version (Android 4.4.2, iOS 6.1.3, etc.)
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External Software Versions Info is used for simulation and analysis. | If the issue involves interaction with another application, provide details about the software; e.g., - Application Name (Adobe Reader, MS Word, Gallery, etc.)
- Application Version
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Product Version Info is used for simulation and analysis. | The version number listed in the About tab. |
Hardware Architecture This is not typically required; however if the issue is from an Enterprise, it is often helpful to understand how the products are installed. | Verify the following: - Network topology.
- Is a hardware load balancer being used?
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Software Architecture Info is used for simulation and analysis. | With a product like LPM and other Enterprise applications; gathering the following details are helpful: - Is Network Load Balancing used?
- Database clustering
- Windows Clustering
- Farm Installs for LPM
- How the product is being used at a high level topology.
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How was the mobile app obtained? Info is used for simulation and analysis. | This should typically be from Google Play or iTunes. Note: A non-public store option means the app was deployed via a third party MDM system. |
Identify and investigate External conditions or customer-specific environment variables Info is used for simulation and analysis. | Verify if the user is connecting the mobile device to the same network as the printer or server. |
Product Logs (Optional) Info is used for simulation and analysis. | If needed, please contact Lexmark Technical Support. |