Affected products 
Click
Properties
in the title section above.
What you will see
PDF error page when printing a PDF using the Cloud Connector application. Specifically, this error page has been seen in environments with a slow network connection or when attempting to cancel the job by pressing the home screen button.
Workarounds
Investigate potential issues impacting network-throughput performance, try a different network connection, and retest.
Give the printer additional time to stream and process the job.
Explanation
The additional complexity of a PDF's file structure, the condition of the network, and the size of the job can lead to a print timeout. If a print timeout occurs in the middle of streaming the file, an "invalid" file is received by the printer's firmware and a PDF-error printout is triggered.
NOTE: Other formats such as JPEG and DOC types can immediately start printing even if the file streamed is not yet complete.
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Name and version of the solution
- Affected printer model/s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8617