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Paper jam escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

Gather the primary requirements for paper jam issues.

Requirement and relevanceHow to obtain

Paper media specifications

Note:  Specify the paper brand, type, weight, size, and grain.

 

The information is used for simulation and analysis.

End‑user provided

Menu Settings page

 

This document contains all the printer settings and running firmware code.

See HO3647

Printer error codes and secondary error codes/event logs

 

The information is used for analysis.

End‑user provided

Environmental factors

Note:  Room temperature, humidity, or other conditions that can affect printer performance.

 

The information is used for simulation and analysis.

End‑user provided

Specifics surrounding error codes; media condition at the time the printer experienced the failure

 

The information is used for analysis.

End‑user provided

If possible, an image of the jammed paper near the printer jam

 

The information is used for analysis.

End‑user provided

If possible, previous service actions performed and install dates

 

The information is used for analysis.

End‑user or support agent provided

LEGACY ID: FA870

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