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Print quality escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement

Gather the primary requirement for print quality issues.

Requirement and relevanceHow to obtain

Print quality pages

 

The information is used for analysis.

End‑user provided

Original page or image being copied

Note:  Include scanned samples of print failure.

 

The information is used for analysis.

End‑user provided

Menu Settings page

 

This document contains all the printer settings and running firmware code.

See HO3647

Supplies information

 

Cart part numbers, date codes, and cart chip color are all important for diagnosis and analysis.

End‑user provided

Paper media specifications

Note:  Specify the paper brand, type, weight, size, and grain.

 

The information is used for simulation and analysis.

End‑user provided

Copy samples from ADF or flatbed

 

The information is used for analysis.

End‑user provided

If possible, previous service actions performed and install dates

 

The parts replaced and service notes.

End‑user or support agent provided

LEGACY ID: FA870

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