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No power escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

Gather the primary requirement for no power issues.

Requirement and relevanceHow to obtain

Power cable topology

 

An exact description of the printer power connection is used for diagnosis.

End‑user provided

Lights on the printer that turns on

 

The information is used for analysis.

End‑user provided

Power outages

 

The information is used for analysis.

End‑user provided

Use of UPS/Surge protectors

 

The information is used for analysis.

End‑user provided

Option cards installed or attached

 

The information is used for analysis.

End‑user provided

Sounds or noises description

 

The information is used for analysis.

End‑user provided

Beeps and number of beeps

 

The information is used for analysis.

End‑user provided

Environmental conditions

 

The information is used for analysis.

End‑user provided

If possible, previous service actions performed and install dates

 

The parts replaced and service notes.

End‑user or support agent provided

LEGACY ID: FA870

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