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Media escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

Gather the primary requirement for media issues.

Requirement and relevanceHow to obtain

Media samples

 

The information is used for simulation and analysis.

Mailed directly by Call Center or Country Specialist

Paper media specifications

Note:  Specify the paper brand, type, weight, size, and grain.

 

The information is used for analysis.

End‑user provided

Specified # of requested sheets; for example, one ream (500 Sheets)

 

The information is used for simulation and analysis.

End‑user provided

Menu Settings page

 

This document contains all the printer settings and running firmware code.

See HO3647

Print quality pages, if applicable

 

The information is used for analysis.

End‑user provided

LEGACY ID: FA870

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