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Printer damage escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

Gather the primary requirement for printer damage issues.

Requirement and relevanceHow to obtain

Clear photo of the damage part

 

The information is important to identify if the damage is repairable or not.

Technician/customer provided

Previous service actions performed and the install dates of any replaced printer components

 

The information is used for analysis.

End‑user or support agent provided

LEGACY ID: FA870

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